Global Logistics to 20+ Countries
COPHEN TRADING AND LOGISTICS
Privacy Policy
Effective Date: May 19, 2026
Cophen Trading and Logistics (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us when you express an interest in obtaining information about our products, fill out our inquiry forms, or contact us.
A. Personal Data Provided by You
When you fill out our contact and order inquiry forms, we collect the following information:
Full Name
Email Address
Company Name
WhatsApp Number / Phone Number
Estimated Order Volume
Destination Country/City
Product Name (e.g., dry fruits, fresh fruits, nuts, herbs)
Additional Requirements or Information
B. Data Collected Automatically (Cookies & Tracking)
When you navigate our website, we automatically collect certain non-personal information through cookies and similar tracking technologies:
Google Analytics: We use Google Analytics to track user behavior, website traffic, and engagement trends. This includes data such as your IP address, browser type, operating system, and pages viewed.
Meta/Facebook Pixel & Advertising: We use tracking technologies that may share data with Meta (Facebook) to perform targeted advertising based on your activity on our website.
2. How We Use Your Information
We use the information we collect strictly for legitimate business purposes, including:
To process your inquiry and provide a quick pricing quote.
To allow our export team to contact you via email or WhatsApp regarding your request.
To arrange international trade, supply chain management, and delivery logistics.
To analyze website performance and improve user experience via Google Analytics.
To deliver relevant advertisements to you on Facebook.
3. Data Storage and Retention
Storage: The data you submit via our forms is securely stored within our WordPress website dashboard, received via company email, and may be downloaded into secure local spreadsheets (such as Microsoft Excel or Google Sheets) for internal use by our export team.
Retention Period: We only keep your personal data for as long as necessary to fulfill the purposes outlined in this policy. All user data collected via forms is permanently deleted after one (1) year of inactivity or after the business inquiry has been concluded, unless required otherwise by legal obligations.
4. How We Share Your Information
We do not sell your personal data. We only share your information in the following specific scenarios:
Third-Party Logistics and Shipping Providers: We may share your order requirements, destination, and contact details with trusted third-party logistics companies, shipping lines, and customs brokers to calculate shipping costs and arrange delivery.
Advertising and Analytics Partners: We share data with Google and Meta (Facebook) to evaluate website traffic and manage targeted advertising campaigns.
Legal Obligations: We may disclose your information if required to do so by applicable laws, government requests, or legal processes.
5. Cookies and Your Choices
Our website utilizes a Cookie Banner to obtain your consent before loading non-essential cookies (such as analytics and advertising tracking).
You can manage, block, or delete cookies at any time through your web browser settings.
For more detailed information on how we use cookies, please visit our dedicated Cookies Page.
6. Your Rights Regarding Your Data
Depending on your location, you may have rights under global data protection laws (such as GDPR). These rights include:
The right to access the personal data we hold about you.
The right to request that we correct inaccurate data.
The right to request that we delete your data before our standard 1-year retention period ends.
To exercise any of these rights, please contact our privacy compliance team directly at: privacy@cophengroup.com.
7. Children’s Privacy
Our website and services are intended strictly for commercial B2B (Business-to-Business) transactions. We do not knowingly collect or solicit data from individuals under the age of 18. If we learn that we have collected personal data from a minor, we will delete that information immediately.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Corporate Contact Information:
Cophen Trading and Logistics
Mandawi, Kabul, 1001 Afghanistan
Email: info@cophengroup.com